Privacy Policy

Effective Date: April 28, 2025

Thank you for visiting FRCH Custom Furniture (“Company”, “we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website: furniturelabco.com, use our services, or interact with us.

By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Fill out forms (e.g., inquiry, contact, quotation requests)

• Communicate with us via email, phone, or live chat

• Subscribe to our newsletter

• Submit project details or specifications

The personal information we collect may include:

• Full Name

• Company Name

• Email Address

• Phone Number

• Shipping/Project Address

• Project Details (e.g., drawings, requirements)

• Any other information you choose to provide

We may also automatically collect certain technical information when you visit our website, including:

• IP address

• Browser type

• Pages visited

• Time and date of visit

• Device and operating system information

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and requests

• To provide and manage custom project services

• To send you quotes, proposals, and updates related to your projects

• To improve the functionality and performance of our website

• To send marketing communications (only if you have opted-in)

• To ensure compliance with our legal obligations

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted third parties only in the following situations:

• Service Providers: Third-party companies that assist in website operation, logistics, marketing, or IT services.

• Legal Requirements: If required by law or in response to valid legal processes (e.g., court orders, subpoenas).

• Business Transfers: In the event of a merger, sale, or acquisition of our business.

All third parties are required to respect the security of your personal data and to treat it in accordance with the law.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and gather website analytics. Cookies help us understand user behavior, which allows us to improve the content and user experience.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, loss, destruction, or alteration.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to access and review the information we hold about you

• Right to request correction of incorrect or incomplete data

• Right to request deletion of your data

• Right to object to or restrict certain processing activities

• Right to withdraw consent at any time (for communications based on consent)

To exercise any of these rights, please contact us.

7. Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. International Data Transfers

As a global business, your information may be transferred to and processed in countries other than your own. We take necessary steps to ensure that your data is treated securely and in accordance with this Privacy Policy, even when transferred internationally.

9. Changes to This Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. We will notify you of significant changes by posting the new Privacy Policy on this page with an updated effective date.

We encourage you to review this page periodically to stay informed about how we are protecting your data.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us.